Terms of service

Please read these Terms and Conditions carefully before using www.lavenus.com. These Terms apply to all visitors. Your access to and use of the website is conditioned on your acceptance and compliance with these Terms. In addition, these Terms and Conditions apply to any offer from Lavenus and any distance agreement concluded by you and Lavenus.

CONTENT
ARTICLE 1 – ORDERS
ARTICLE 2 – PRICE AND PAYMENT
ARTICLE 3 – USER BEHAVIOR
ARTICLE 4 – DISCLAIMER AND WARRANTY
ARTICLE 5 – COPYRIGHT AND TRADEMARKS
ARTICLE 6 – CHANGES
ARTICLE 7 – AGREEMENT

1. Orders
All products purchased under these Terms are intended for personal non-commercial use only and may not be re-sold. Lavenus may restrict the quantity purchased in one order or during a particular period of time, per person or per address. Lavenus will not be liable for loss you or any third party suffers for a delay or failure to process your order or deliver products due to inaccurate or incomplete details provided in an order.

Lavenus cannot guarantee that a particular product will always be available and reserves the right to reject or cancel your order for any reason at any time. In that case, Lavenus will refund any money paid. You also have the right to cancel the purchase of a product or to return it. If you are in possession of the product you are under duty to retain it and take reasonable care of it. You must send the product back to us following the rules and instructions described in our Delivery and Returns policy on www.lavenus.com. If you place consecutive or separate orders, we cannot consolidate your orders. Shipping costs will apply to each order.

To place an order on www.lavenus.com, you are required to register and provide us your personal details. Customers must provide their real name, phone number, e-mail address and other requested information as indicated. In addition, you are required to provide us your payment details, which you warrant are valid and correct. You confirm that you are the person referred to in the billing information provided. Please read the Privacy Policy on www.lavenus.com for more information on how we use your data.

2. Price and payment
Prices are quoted in Euros and include 21% VAT. We reserve the right to change prices without prior notice to you until both parties have agreed upon the contents of the agreement. You must pay in the currency in which the product price is quoted. If you do not hold an account in the relevant currency you may pay by credit card and your card company should exchange the amount charged to the currency of your country at their current rate. Your credit card company may also do security check to confirm it is you making the order. Please note that customers purchasing from a country outside the European Union need to pay import duty or tax costs. Please contact your local customs authority for more information on these costs prior to purchase completion.

We provide several payment methods that ensure an easy and safe transaction. We do not accept payment via bank transfer. The options iDeal, Bancontact and Sofort can only be selected if you use online banking. All payment methods are free of extra charge.

Personal and financial information will not be stored. They are held by third party payment providers. Please also read the Privacy Policy available on www.lavenus.com. All product prices include 21% VAT, but exclude shipping costs (check delivery & returns). If your payment cannot be accepted, your order will be canceled. In that case, please contact your bank or credit card company for more information. You will not be charged for any orders that cannot be fulfilled. Lavenus reserves the right to accept or refuse any payment made in any form.

Any special offers made by Lavenus on the website www.lavenus.com are valid during the period as published on the site and under the condition of its availability. Prices as published on the website www.lavenus.com are leading at all times.

3. User behavior
You agree that you are personally responsible for your use of the website www.lavenus.com and for all of your communication and activity on it. The website may only be accessed and used via authorized servers. You must take no action to bypass authorized servers and/or third party software to modify any aspect. You agree and undertake not to hack, attempt to hack, modify, adapt, merge, translate, decompile, disassemble or create derivative works out of the website and products or any part of it. In addition, you agree and undertake not to use your access to the website, or information gathered from it, for your business or commercial use.

We reserve the right to deny you access to this website at any time, without notice. If we determine that you engaged in prohibited activities, were not respectful of other users, or otherwise violated Lavenus, we may deny you access to this website on a temporary or permanent basis and any decision to do so is final.

4. Disclaimer and warranty
Lavenus reserves the right to withdraw any content from www.lavenus.com at any time and for any reason. Removal may be immediate and without notice. Every effort is made to keep the website up and running smoothly. However, Lavenus takes no responsibility for, and will not be liable for, the website being temporarily unavailable or interrupted due to technical issues beyond our control. In addition, Lavenus does not warrant that the website www.lavenus.com, servers or electronic communications sent from Lavenus are free of viruses or other harmful components.

Lavenus makes no representations and gives no guarantees against defects of the products. No action or claim of any nature shall lie against Lavenus arising out of or in connection with any defects in our products. Lavenus shall not incur any liability arising in contract or delict form any injury, loss or damage to any person arising from the use of the products.

5. Copyright and trademarks
All content included in or made available through the website www.lavenus.com, such as text, graphics, logos, button icons, photographs, and audio is the exclusive property of Lavenus and protected by the Dutch and European copyright laws. In addition, graphics, logos, page headers, button icons, and scripts included in or made available through the website www.lavenus.com are trademarks of Lavenus. Lavenus’s trademarks may not be used in connection with any other product or service, in any manner that is likely to cause confusion among customers, or in any manner that disparages or discredits Lavenus. All other trademarks not owned by Lavenus that appear on the website www.lavenus.com are the property of their respective owners, who may or may not be affiliated with, connected to, or sponsored by Lavenus.

6. Changes
We reserve the right to modify or replace these Terms and Conditions at any time in line with any revised legislation. Your continued use of www.lavenus.com will signify your acceptance of these changes.

7. Agreement
These Terms and conditions constitute the entire agreement of both parties and supersede any and all preceding and contemporaneous agreements between you and Lavenus. You confirm that, in agreeing to accept our policies, you agree that you shall have no remedy in respect of any misrepresentation that has not become a term of Lavenus. Complaints about the performance of the agreement shall be submitted to Lavenus via e-mail. The complaint shall be replied within a period of 14 calendar days after the date of receipt.

Company Information
Lavenus B.V.
Registered with the Dutch Chamber of Commerce under number: 86179470.
VAT identification number: NL863886565B01.

Lavenus is governed by and construed in accordance with the laws of The Netherlands, and you submit to the exclusive jurisdiction of the courts of The Netherlands.

If you have any questions regarding these Terms and Conditions please send an e-mail to info@lavenus.com.
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